1. Agreement to Terms
By accessing or using ECHO ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
2. Description of Service
ECHO is a digital communication aid designed to help patients express their needs, symptoms, and preferences to caregivers when verbal communication is difficult or impossible.
2.1 Core Features Include:
- One-tap communication buttons with audio feedback
- Interactive body mapping for symptom location
- Pain intensity rating scale (1-10)
- Text-to-speech accessibility for all features
- Voice recognition for hands-free communication
- Medication and visitor logging
- Caregiver dashboard
- Kids Mode with child-friendly interface
- Bilingual support (English/Spanish)
- Downloadable and printable reports
3. Medical Disclaimer
IMPORTANT: READ CAREFULLY
ECHO IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE.
- ECHO is a communication aid ONLY
- ECHO does not diagnose, treat, cure, or prevent any medical condition
- ECHO is not a substitute for professional medical care
- ECHO is not HIPAA certified and is not intended for clinical documentation
- Always consult qualified healthcare providers for medical decisions
- In case of medical emergency, call 911 immediately
By using ECHO, you acknowledge that:
- ECHO facilitates communication but does not provide medical guidance
- You will not rely solely on ECHO for medical decisions
- You understand ECHO's limitations as a communication tool
4. Eligibility
- You must be at least 18 years old to create an account
- Children may use ECHO under adult supervision
- You must provide accurate account information
- You are responsible for maintaining account security
5. Subscription and Payment
5.1 Pricing
- Personal: $10 USD/month — full access for individual/family use
- Facility: Contact us for volume licensing for organizations
5.2 Billing Terms
- Subscriptions are billed monthly on a recurring basis
- Payment is processed through Stripe
- All fees are in US dollars
- You may cancel at any time
- Access continues until the end of your billing period
- No refunds for partial months except as required by law
5.3 Free Trial
- Free trial available with no credit card required
- Trial provides full access to all features
- Trial converts to paid subscription only with explicit consent
6. User Responsibilities
By using ECHO, you agree to:
- Use the Service only for its intended purpose
- Provide accurate information
- Not use the Service for any unlawful purpose
- Not attempt to reverse-engineer, copy, or redistribute the Service
- Not use automated systems to access the Service
- Ensure appropriate supervision for patients with cognitive impairments
- Ensure appropriate supervision for children using the Service
7. Accessibility Features
ECHO includes accessibility features for users with disabilities:
- Text-to-speech for all buttons and controls
- High-contrast visual options
- Large touch targets
- Voice recognition input
- Kids Mode with simplified interface
These features are provided as-is. Users with specific accessibility needs should evaluate whether ECHO meets their requirements.
8. Kids Mode
ECHO includes a Kids Mode designed for pediatric patients:
- Adult supervision is required
- Parents/guardians are responsible for appropriate use
- Content is designed to be age-appropriate
- All data handling follows the same privacy standards
9. Privacy and Data
9.1 Data Storage
- Most data is stored locally on your device
- We do not have access to your medical logs or personal health information
- You are responsible for device security
- See our Privacy Policy for complete details
9.2 Data You Control
- Activity logs
- Medication records
- Visitor records
- Document photos
- Settings and preferences
9.3 No Data Sales
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
10. Intellectual Property
- ECHO and its original content are owned by ECHO Patient Tools
- The Service is protected by copyright, trademark, and other laws
- You may not copy, modify, or distribute ECHO without permission
- User-generated content (logs, notes) remains your property
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- ECHO is provided "as is" without warranties of any kind
- We do not warrant that the Service will be uninterrupted or error-free
- We are not liable for any medical decisions made based on ECHO communications
- We are not liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount you paid in the past 12 months
12. Indemnification
You agree to indemnify and hold harmless ECHO Patient Tools from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
13. Modifications to Service
We reserve the right to:
- Modify or discontinue features at any time
- Add new features
- Update pricing with 30 days notice
- Change these Terms (continued use constitutes acceptance)
14. Termination
14.1 By You
- You may cancel your subscription at any time
- You may delete your account and data at any time
14.2 By Us
We may terminate or suspend your access if you:
- Violate these Terms
- Use the Service in a harmful manner
- Fail to pay subscription fees
- Engage in fraudulent activity
15. Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.
16. Dispute Resolution
Any disputes arising from these Terms or the Service shall be resolved through:
- Good faith negotiation
- Mediation
- Binding arbitration in accordance with AAA rules
Class action lawsuits are waived to the extent permitted by law.
17. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
18. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and ECHO Patient Tools.
19. Contact Information
For questions about these Terms:
20. Acknowledgment
BY USING ECHO, YOU ACKNOWLEDGE THAT:
- You have read and understood these Terms
- ECHO is a communication tool, not a medical device
- ECHO is not HIPAA certified
- You will not rely solely on ECHO for medical decisions
- You accept the limitations of liability described above
- You will supervise children and cognitively impaired patients